Effective Date: 1 November 2026
Last Updated: 1 November 2026
At Amariah Baby Shop, we want you to receive the right products in good condition. Because many baby items are used closely with infants, returns are subject to the conditions below.
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under Kenyan law.
1. Return Period
A return request should normally be made within 7 calendar days of receiving or collecting the product.
Please contact us as soon as possible if an item is incorrect, damaged, defective, different from what you ordered, or missing from your order.
Some manufacturer warranty claims may have different time limits.
2. Conditions for a Standard Return
For a standard return, the product should:
- Be unused
- Not have been washed or worn
- Be in saleable condition
- Be returned with its original packaging where applicable
- Have labels, seals and accessories intact where applicable
- Be accompanied by proof of purchase such as a receipt or order reference
Returned products may be inspected before a return, replacement or refund is approved.
3. Wrong Item Supplied by Amariah Baby Shop
If we supply an item different from what you ordered, please contact us promptly.
After verification, we may replace the item with the correct one or provide an appropriate refund. Where the error is ours, we will work with you to arrange a suitable return method.
4. Wrong Item Ordered by the Customer
If an item was ordered incorrectly because of incomplete or inaccurate information, it may only be returned where it meets the standard return conditions and we agree to accept the return.
Return transport costs in such circumstances may be the customer’s responsibility. Please contact us on WhatsApp if you are unsure about sizing, colour or suitability before ordering.
5. Damaged Products
If a product arrives damaged, please notify us as soon as possible.
You may be asked to provide your order number or receipt, photographs of the product and packaging, and a description of the damage.
We will assess the claim and determine the appropriate remedy.
6. Defective Products
If a product appears to be defective, we may inspect or test it before approving a replacement or refund.
Where the product is covered by a manufacturer warranty, the warranty procedure may apply.
7. Hygiene and Personal-Care Items
For health and hygiene reasons, the following items may not qualify for a standard return once opened, used, washed or fitted, unless defective or required by law:
- Feeding bottles and teats
- Soothers and pacifiers
- Breast pumps and nursing accessories
- Bathing and skincare products
- Underwear, socks and swimwear
- Cloth diapers and reusable pads
- Mattresses and mattress protectors
Please check sizes, colours and contents before opening or using these products.
8. Clothing and Textiles
Clothing, blankets and bedding can only be returned if they are unused, unwashed and in their original condition with tags attached where applicable.
9. Special-Order and Imported Items
Products specially ordered or imported specifically for a customer may not be eligible for cancellation or return because they may not be readily resalable.
Where special-order conditions apply, we will communicate them before confirming the order where reasonably possible.
10. Baby Packages and Bundles
Baby packages and bundles are priced as a set. Individual items from a package may not be returnable separately unless the item is defective or was supplied incorrectly.
11. Refunds
Where a refund is approved, we will confirm the refund method and expected processing time with you.
Refunds may be made through the original payment method or another appropriate method agreed with you, subject to payment-provider procedures. Refund processing may take several business days after approval.
12. Delivery Charges
Where a return results from our error, we will determine the appropriate treatment of return or replacement delivery costs.
Where the return results from an incorrect order, change of mind or inaccurate information, you may be responsible for return and/or delivery costs.
13. Exchanges
Where appropriate and subject to availability, we may offer an exchange for another product rather than a refund. Any price difference will be communicated before the exchange is completed.
14. How to Request a Return
Contact us with:
- Your name
- Order number or receipt
- Product name
- Reason for the return
- Photographs where relevant
Please do not send a product back without first contacting us and receiving return instructions.
For the fastest response, contact us on WhatsApp to request a return.
15. Inspection
All returned products may be inspected to verify the correct product, condition, usage, packaging, accessories and the reported defect or damage. The outcome will determine whether the return, replacement or refund is approved, subject to applicable law.
16. Contact Us
Amariah Baby Shop
Near Laikipia Plaza, Kangundo Road, Saika, Nairobi, Kenya
Email: amariahbabyshop8@gmail.com
Phone: +254 112 213414 / +254 702 802822